Remote Customer Support Representative – Delta Airlines

Job Description

 

Job Title: Remote Customer Support Representative – Delta Airlines


Location: Remote (USA)


Job Type: Full-Time / Part-Time


Experience Level: Entry-Level to Mid-Level


Salary Range: $18 – $24/hour (Based on experience)



Job Overview


Delta Airlines is looking for enthusiastic and service-oriented individuals to join our Remote Customer Support team. This role involves assisting passengers with reservations, flight changes, baggage issues, and general travel support — all from the comfort of your home. Ideal candidates will be tech-savvy, dependable, and committed to providing exceptional customer experiences.



Key Responsibilities



  • Handle inbound calls, live chats, and emails from customers


  • Provide accurate information regarding flight bookings, schedules, and travel policies


  • Resolve issues related to reservations, cancellations, refunds, and baggage


  • Maintain professionalism in high-stress or time-sensitive situations


  • Accurately document interactions in customer service systems


  • Escalate complex concerns to the appropriate department


  • Meet daily performance targets including call resolution and customer satisfaction




Qualifications



  • High school diploma or GED required; associate degree preferred


  • Prior experience in customer support or call center is a plus


  • Strong communication and active listening skills


  • Ability to multitask using CRM software and airline systems


  • Must have a quiet home office setup and reliable high-speed internet


  • Availability to work flexible hours, including weekends and holidays




Benefits



  • Work-from-home flexibility


  • Paid training and support


  • Travel privileges and airline discounts (eligibility applies)


  • Health insurance options and paid time off


  • Growth opportunities within Delta’s global network
Back to blog